Tech Support

Technology|Infrastructure-Server Administration|MS-Windows, Technology|Infrastructure-Storage-Administration|Windows Storage, Technology|Messaging and Collaboration Administration|Office 365

Domain

Delivery

Interest Group

Infy Mexico

Company

Requisition ID

BR

Global IT Service Desk Chat Support Services
Summary of Services
Consultant shall provide a globally consistent Level 1 (L1) chat service via a real-time chat channel to promptly restore service, fulfill common requests, and deflect avoidable escalations for client IT Service Desk.
Detailed description of the Services
Consultant shall perform the following activities as part of Level 1 Chat Support:

• Real-time Technical Assistance: Provide real-time technical support for common technical issues, account access, and basic troubleshooting to end users across devices.
• Incident Manageme...