Job Description
Description
Application Support Team Manager (SaaS)
We’re looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly.
What You’ll Do:
+ Lead and mentor a team supporting external customers across a SaaS platform
+ Own incident management, escalations, and SLA performance
+ Partner with engineering and product teams to resolve issues and improve the user experience
+ Drive process improvements, knowledge sharing, and support best practices
If you enjoy leading teams, solving complex issues, and making customers say “wow,” this is your role.
Requirements
What We’re Looking For:
+ Prior experience managing an application support or customer support team
+ St...
Application Support Team Manager (SaaS)
We’re looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly.
What You’ll Do:
+ Lead and mentor a team supporting external customers across a SaaS platform
+ Own incident management, escalations, and SLA performance
+ Partner with engineering and product teams to resolve issues and improve the user experience
+ Drive process improvements, knowledge sharing, and support best practices
If you enjoy leading teams, solving complex issues, and making customers say “wow,” this is your role.
Requirements
What We’re Looking For:
+ Prior experience managing an application support or customer support team
+ St...
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