Tech Support Engineer

Behind the user-friendly iOS and Android apps and webpage that work across the world is the engineering team.  We are in charge of creating, developing, improving, and maintaining all Fever services so that more people can have an amazing experience.

About the role

Location: Mexico

What are we looking for:

Tech Support Engineer (Advanced Troubleshooting / Escalation)

We are seeking a highly skilled Tech Support Engineer with a strong focus on advanced troubleshooting to join our team.
In this key operational role, you will primarily receive and own incidents pre-classified as bugs. Your main mission will be to conduct deep-dive root cause analysis, determine the definitive solution, and manage the incident lifecycle until resolution.

Key Responsibilities:

• Advanced Troubleshooting and Diagnostics: Take ownership of escalated bugs and platform failures, performing thorough investigation, data gathering, and log ...