Job Description

Job Summary

Provides technical support to customers for Aurora Networks or to Aurora Networks partner products as they diagnose, troubleshoot, repair, debug, and maintain products. Reports design, reliability, and maintenance problems or bugs to the design engineers/software engineers. May be involved in customer installation and training. Provides support to customers/users for products that are highly technical or sophisticated. After hours, and on-call support may be required.

General Summary

The Technical Support Engineer (TSE) will be responsible for providing first-level Technical Support for various technologies in our products to our customers.

Duties & Responsibilities

  • Be the first technical point of contact for the customer

  • Should possess the ability to manage critical (S1) cases soon after the training

  • Demonstrate the ability to work with the Escalation team and/or Engineering teams to manage...

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