Job Description
Join Concentrix in Belleville as a Tech Support Customer Service Representative and make a difference in customer experiences. Provide expert support to clients facing software and technical challenges.
This on-site position requires you to assist customers by answering inquiries, resolving technical issues, and correcting billing discrepancies. As part of an award-winning Fortune 500 company, your role will be vital in delivering outstanding service and forming strong customer relationships. Strong empathy and communication skills are essential for successful interactions.
Key Responsibilities:
• Provide responsive inbound support for customer inquiries
• Troubleshoot technical issues related to software
• Correct any billing concerns with efficiency
• Create positive customer experiences with effective communication
• Assist in guiding users through tech problems
Requirements:
• Minimum of 1 year experience in customer service
• Excellent listening and c...
This on-site position requires you to assist customers by answering inquiries, resolving technical issues, and correcting billing discrepancies. As part of an award-winning Fortune 500 company, your role will be vital in delivering outstanding service and forming strong customer relationships. Strong empathy and communication skills are essential for successful interactions.
Key Responsibilities:
• Provide responsive inbound support for customer inquiries
• Troubleshoot technical issues related to software
• Correct any billing concerns with efficiency
• Create positive customer experiences with effective communication
• Assist in guiding users through tech problems
Requirements:
• Minimum of 1 year experience in customer service
• Excellent listening and c...
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