Job Description

ScaleWise is hiring a Product Specialist / Technical Support Representative to join a growing international SaaS support team serving enterprise clients in the United States.

This is a full-time, on-site position in Zona Río, Tijuana supporting a Microsoft ecosystem-based platform used by global organizations.

We are looking for a technically curious, structured, and customer-focused professional who thrives in a fast-paced support environment.

Schedule

  • Monday to Friday
  • 6:00 AM – 3:00 PM (1-hour lunch included)
  • On-site in Zona Río, Tijuana

Compensation

  • $5,000 MXN net per week (after taxes)

About the Role

As a Product Specialist, you will act as a technical bridge between customers, customer success, and engineering teams. You will troubleshoot issues, analyze root causes, document findings, and provide clear solutions to US-based clients.

You will work within structured escalatio...

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