Job Description

This is a remote position.

  • Work through technical issues at an experienced 2nd line technical level with in- depth technical escalations where required. 

  • Maintain excellent communication with all internal and external end users and within the IT Team.

  • Deliver service excellence

  • Documentation procedural and operational instructions on Wiki’s for end user’s

  • Manage best in class cloud SaaS technologies.

  • Point of escalation for end user technical issues.

  • Maintain Cloud application user directories.

  • Ad-Hoc Onsite device support if necessary.

  • Remote support (including flexible work hours to support our international team)


    • Requirements

  • 3-4 Years’ Experience in a Helpdesk Infrastructure support role.

  • Experience in supporting SaaS applications and C...

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