Job Description

Key Deliverables / Primary Functions

  • Monitor Network and Server health.
  • Conducting support to all store upon ticket generation via auto-log and customer contact centre. Timeous escalations of anomalies experienced on each shift.
  • Respond to client enquiries and elevate problems that cannot be resolved.
  • Resolve elevate and monitor actions to meet agreed time and quality targets to ensure business continuity to client.
  • An understanding of SLA requirements
  • Take cognisance of industry compliance requirements
  • Be aware of changes implemented in the client’s environment and report thereof.
  • Adhere to company and client’s policies, procedures, and governance

Core Functional Skills & Capabilities

Cisco, Linux, SAP and I-direct systems skills

Networking, Server and SAP skills

System and batch monitoring

Core Behavioural Competencies

Cu...

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