Tech Lead - CRM Engineering

About the Role

The Tech Lead for CRM Engineering will own the technical direction of our two core CRM feature teams: CRM Engagement and CRM Revenue. Together, these teams are responsible for the customer‑facing features that dealerships interact with daily, including lead management, customer communications (SMS, email, phone), activity timelines, conversation workflows, and revenue‑driving tools.

You will lead approximately 12 engineers across both teams, balancing hands‑on technical contribution (approximately 30%) with technical leadership, architecture oversight, and cross‑team coordination (approximately 70%). You will report directly to the Engineering Manager and collaborate closely with Product, QA, and other engineering teams to deliver a reliable, performant, and user‑friendly CRM experience.

What You Will Do

• Own the technical vision and architecture for the CRM feature layer, spanning both customer engagement workflows and reve...