Tech Lead - Contact Centre Enablement

Optus is a leading Telecommunications company that is known for delivering innovative solutions to its customers, disrupting the industry, and becoming a technology company with a diverse offering of products and services. With a strong commitment to excellence and a customer-centric approach, we’re committed to pushing the boundaries of artificial intelligence and digital channels to accelerate our strategy.

What You’ll Do
The Tech Lead - Contact Centre Enablement role will be responsible for driving successful operations and product development by helping deliver complex projects, minor changes, running and maintaining the messaging platform. This role requires a solid understanding of grasping and accurately defining business needs, a good understanding of cloud and/or contact centre technologies, and the ability to translate requirements into actionable plans. The successful candidate will be expected to work with senior stakeholders, technical staf...