Tech Customer Spt Coordinator I

Job Overview

The Technical Support Specialist is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. The role focuses on delivering customer expected outcomes following an effortless experience methodology, organizing, directing, and coordinating all aspects of service engagements for customers with a strong emphasis on technical product services and the business value and positioning of the IDVerse solution.

Key Responsibilities

• Handle incoming traffic via supported channels, ensuring SLA alignment.
• Serve as the primary point of contact for escalated customer inquiries.
• Collaborate with cross‑functional teams to address customer needs and provide timely solutions.
• Own and troubleshoot new or unknown product issues with a focus on restoring systems to normal service, documenting solutions, and updating training materials for the wider audienc...