Team Manager Retention (Bogotá)

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA; Chennai, India; Bogota, Colombia; and Manila, Philippines. FPS offers a competitive suite of benefits for employees, including a lucrative compensation program, medical, dental, and vision benefits, and opportunities for high-potential career growth with a fast-growing company.

As a Team Manager , you will provide support, coaching, feedback, process improvement, performance management, and client management supporting our Retention campaign. The Team Manager holds the responsibility of supporting customers to qualify for business leads. You must be able to collaborate and operate in a fast-paced, high-energy, and constantly changing environment while staying laser-focused and hands-on with your team.

Duties and Responsibilities

• To drive team performance, manage outliers, coaching agents, and monit...