Job Description

The Team Manager of Customer Success plays a pivotal role in guiding and cultivating a team of Customer Success Managers, ensuring they excel in driving customer adoption, retention, and growth. As a mentor and leader, they provide support through challenging customer situations, while also spearheading strategic initiatives aimed at maximising overall customer lifetime value.


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What You’ll Do

  • Lead a team of employees to deliver customer retention and growth
  • Coach and develop Customer Success Managers (CSMs) to excel in key metrics: onboarding, adoption, retention, growth, satisfaction, and outcome management
  • Mentor, coach, and provide feedback to the team, while also managing performance and compensation evaluations, and addressing escalated employee issues
  • Play a...

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