Team Manager - BPO Operations

Title: Team Manager - BPO Operations

Business Unit: Business Support Service (BSS)

Reporting To: Asst. / Operations Manager

Job Type: Work from office

Location: Panjim, Goa

Duties & Responsibilities

• Responsible for a multifaceted role that involves leading, managing, guiding, and overseeing both people and processes. Handles the client and ensures that their expectations are met.
• Oversee the day-to-day operations of their team, ensuring that work is completed on time.
• Track and evaluate the performance of the team members.
• Implements quality control procedures and conducts regular audits to ensure compliance.
• Managing team performance by setting expectations and measuring performance outcomes concerning these expectations.
• Identify process bottlenecks and opportunities, set objectives, establish KPIs, and monitor performance.