Team Leader

The Team Lead will be responsible for overseeing the day-to-day operations, build a strong team and shaping team members' behaviors to accomplish desired results and will play a collaborative role in growing and implementing standards and processes. The role will involve managing a team of back-office staff doing outbound calls (80% back-office 20% Calls), ensuring operational efficiency, and maintaining high-quality standards in all back-office processes. Additionally, he/she will streamline workflows, resolve issues, and drive continuous improvement initiatives.

Job Responsibilities:
. Assists with staff development and training.
. Assists with the development and implementations of processes/systems to monitor and record of employees
. Provides coaching and feedback and prepares necessary reports.
. Coach team members to review performance, provide instructions and directions, and set goals, while providing constant feedback when necessary
. Conducts meetin...