Job Description
- Supervises collectors in his/her group department under the leadership of the Team Leader
- Monitors beginning & ending PTP inventory of the team to be reported to his/her Supervisor .
- Ensures collectors meet or beats daily collections goal
- Ensures collectors are complied with Target quality call outs.
- Resolves client's future complaints and or problem; must know how to make IR to be reviewed by his/her
- Participates in appraising potential collectors in coordination with his/her Team Leader
- Provides accurate answers to subordinates' and client questions; resolves work-related problems, as the need arises.
- Monitors calls and completes spot audits along with his/her Team Leader
- Trains, manages and develops a strong collections team.
- Ensures that all collectors in his/her team follow the mandates of the Fair Collections Act to protect business from any liability.
- Extends his/her help t...
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