Team Leader

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Job Summary
The Team Leader is responsible for guiding and motivating a team of customer service professionals to achieve performance targets and deliver exceptional service experiences. This role involves direct supervision, coaching, and support to ensure team success and employee development.
Job Responsibilities
* Lead, coach, mentor, and develop a team of customer service representatives to meet and exceed individual and team performance goals.
* Monitor team performance against key metrics (e.g., service levels, quality, productivity, customer satisfaction) and implement strategies for improvement.
* Conduct regular one-on-one coaching sessions, performance reviews, and provide constructive feedback.
* Handle escalat...