Job Description

Job Description
Details:
  • Create a cohesive team environment through consistent management
  • Coach and counsel of direct reports including providing feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
  • Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and performing other administrative tasks as assigned
  • Perform root cause analysis and identify opportunities to improve efficiencies
  • Ensure direct reports meet their goals and follow departmental processes
  • Responsible for day to day operations of Service Desk
  • Work with the Project and Senior Management Team for long term strategies and achieving Service Level Agreements (SLAs) set forth by client
  • Job Requirements Details:
  • 2+ years of management experience including coaching, training, mentoring interviewing, hiring and terminations
  • Good interpers...
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