Team Leader

• Lead a team responsible for meeting customers expectations.
• Ensures ongoing performance meets established guidelines and conducts annual performance reviews.
• Facilitates resolutions to an assortment of problems and escalations that are moderately complex in scope.
• Ensures all service levels are met per client expectations.
• Ensures appropriate staffing levels and facilitates allocation of work
• Contributes to business growth and efficiencies.
• Interfaces with clients to identify and resolve ongoing issues.

Job Requirements:

• With a minimum of 3 years of BPO experience Team/Supervisor.
• Excellent communication skills (oral and written).
• At least 2nd year College
• Proficient in using MS Office applications and excellent presentation skills.
• Familiarity with interactive learning activities.
• Ability to multi-task in a fast-paced environment
• Amenable to wor...