Team Leader - Outbound - Centurion, South Africa

Job Description

Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as they contact customers via the telephone to make sales transactions and support field sales. This role includes administrative duties and you will have to ensure that your work is always up to date. Rotating shifts will be included to accommodate a Monday – Sunday work week.

Responsibilities

• Deliver success against KPI targets and plans, through effective management of people.
• Create a positive learning environment that empowers and develops Lead Associates, Senior Associates and Associates
• Be a role model who participates in achieving the wider contact center overall objectives to allow for first class customer service.
• Understanding the wider implications around team engagement and how it links to ...