Team Leader, Operations

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Description:

Key Responsibilities:

- Lead and motivate a team of content moderators and customer service representatives

- Monitor and analyze team performance metrics

- Develop and implement process improvements

- Collaborate with other teams to ensure seamless operations

- Conduct regular coaching and feedback sessions

Requirements:

- Overall 4 years with 2+ years of experience in customer service or related field

- 1+ year of experience in a leadership or supervisory role

- Excellent ...