Team Leader Operations

Job Title:

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.

Role and key Responsibilities:

• Responsible to meet all agreed client SLAs and performance parameters
• Handle customer calls regarding suspected fraudulent credit card transactions.
• Verify customer identity and validate transaction details.
• Investigate and analyze fraud alerts using internal systems and tools.
• Provide accurate information and guidance to customers on fraud prevention.
• Escalate complex cases to the appropriate team for further investigation.
• Maintain detailed records of interactions and resolutions in CRM ...