Team Leader - Operations

Lead performance. Build capability. Set the standard.

Contact centre leadership experience is essential

Federal Government service delivery environment

Salary negotiable for the right experience

About the Role

Team Leader | Federal Government Contact Centre

This role requires an experienced contact centre leader who can step in quickly, establish credibility and lead a team to perform in a high-accountability environment where our customers and their security come first. You will understand how to manage to KPIs, coach with purpose, and maintain a disciplined, consistent approach to service delivery.

We deliver services on behalf of the Federal Government. Security, sound judgement and professionalism are essential. The successful candidate will bring either proven experience in a regulated or compliance-driven environment, or the ability to adapt to one quickly an...