Team Leader Operations

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Managing a team of Fin Crime analysts who would work to resolve issues and flag potential concerns related to Money laundering, Fraud Investigations etc.
• Working closely with Client stakeholders through scheduled and unscheduled meets to understand and drive process level changes and updates
• Impart effective coaching, monitoring, and guidance to ensure consistent high-performance delivery
• Bring in innovative ideas and process improvement proposals to strengthen the business
• Providing on-going monitoring and resolving of L1 escalations/complaints
• M...