Job Description
Why Join Us
The NOC Team Leader will oversee 24/7 infrastructure, application services, and production systems, driving high availability, alert response, batch job monitoring, and cross-team collaboration for uninterrupted SaaS/web services. This senior role demands strategic leadership in a fast-paced, multi-shift environment with emphasis on troubleshooting, metrics reporting, and process optimization.
Key Responsibilities
Major Responsibilities
The NOC Team Leader will oversee 24/7 infrastructure, application services, and production systems, driving high availability, alert response, batch job monitoring, and cross-team collaboration for uninterrupted SaaS/web services. This senior role demands strategic leadership in a fast-paced, multi-shift environment with emphasis on troubleshooting, metrics reporting, and process optimization.
Key Responsibilities
Major Responsibilities
- Team Leadership & Management
- Lead, mentor, and support a team of NOC engineers across all shifts, guiding them in monitoring production systems, applications, batch jobs, and diagnostic tools.
- Set priorities, distribute tasks, ensure proper workload balance, and track issues through first-level analysis to closure with IT teams.
- Drive professional development through training, coaching, ongoing feedback, and contributions to knowledge base articles, process ...
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