Job Description
Team Leadership & Management Lead, mentor, and support a team of NOC engineers across all shifts.
Set priorities, distribute tasks, and ensure proper workload balance within the team.
Drive professional development through training, coaching, and ongoing feedback.
Conduct periodic 1:1 meetings, performance evaluations, and goal-setting.
Recruit, onboard, and integrate new NOC engineers into the team.
Build and maintain a culture of accountability, high performance, and service quality.
Operational Oversight
Own the day-to-day operations of the entire NOC function, ensuring consistent monitoring, alert handling, and operational routine execution.
Ensure all teams consistently follow predefined procedures, escalation paths, and runbooks.
Validate and improve health checks, monitoring dashboards, and operational KPIs.
Oversee shift handovers, ensuring accuracy, clarity, and continuity of operations.
Incident Management
Serve as the primary incident ...
Set priorities, distribute tasks, and ensure proper workload balance within the team.
Drive professional development through training, coaching, and ongoing feedback.
Conduct periodic 1:1 meetings, performance evaluations, and goal-setting.
Recruit, onboard, and integrate new NOC engineers into the team.
Build and maintain a culture of accountability, high performance, and service quality.
Operational Oversight
Own the day-to-day operations of the entire NOC function, ensuring consistent monitoring, alert handling, and operational routine execution.
Ensure all teams consistently follow predefined procedures, escalation paths, and runbooks.
Validate and improve health checks, monitoring dashboards, and operational KPIs.
Oversee shift handovers, ensuring accuracy, clarity, and continuity of operations.
Incident Management
Serve as the primary incident ...
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