Job Description
About the role
The Team Leader is responsible for leading the Multi-carrier Landside Operations (OPS) team with the following main responsibilities:
Leadership: Lead the team. Team may include Intermodal, Customer Experience, designated members, and responsibility.
Operations Service Delivery: Drive daily operational excellence in close cooperation with different stakeholder teams, impacting operational service delivery.
Cost Leadership: Cost avoidance and revenue leakage mitigation.
Customer Experience: Manage customer experience & disputes.
Transformation: Drive the transformation agenda for Intermodal.
Escalation: First point of escalation for Dispatch & Driver settlement-related tasks handled within the team.
Key responsibilities
Focusses on processes, policies, compliance & relevant system-based knowledge for creating the right customer experience.<...
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