Job Description

Job Description

  • Maintain full understanding across all AXA products and services, market trends, opportunities and competitive activity

  • Ensure agents adherence to these KPIs and targets

  • Guarantee that each agent pursues all their assigned leads and referrals through efficient time management

  • Receive feedback from agents for all customer facing appointments taken

  • Set objectives for each agent while providing year-round coaching

  • Resolves escalated customer complaints

  • Analyze sales statistics and generate reports to the line manager that can be used for monitoring

  • Record, store and retrieve both hard and soft customer information, make suggestions for improving products, services, sales policy and strategy, comply with all relevant legislation and codes of practice

  • Research customer files to identify potential cross sales opportunities 

  • Perform regular meeti...

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