Team Leader

Overview

Job Purpose: To manage the day–to–day planning, operation and problem-solving of a team of agents to meet the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.

Job Description / Job Purpose: To manage the day–to–day planning, operation and problem-solving of a team of agents to meet the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.

Responsibilities

• Delivery of team sales, service level components, quality and productivity targets & indicators.
• People Management, includin...