Job Description

Job Description | Team Leader

Konecta is a multinational company specialized in Business Process Outsourcing (BPO), focused on quality, operational excellence, and innovation, with a strong commitment to people and society.

We are looking for a Team Leader to join a dynamic project in Lisbon. This role is essential in managing and inspiring teams, ensuring performance, motivation, and service quality.

If you enjoy leading, supporting, and developing your team on a daily basis, this opportunity is for you

Responsibilities

  • Lead, motivate, and support a team of agents
  • Monitor individual and team performance
  • Ensure the achievement of operational targets and quality KPIs
  • Conduct team meetings and regular follow-up sessions
  • Identify training and coaching needs
  • Act as the main point of contact between the team and management

Profile We're Looking For

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