Job Description

Team Leader – Insurance Campaign (BPO Environment)


Location: Durban, KwaZulu-Natal
Employment Type: Full Time / Permanent

Role Overview


We are looking for an experienced Team Leader to manage and support a team of Call Centre Agents within an insurance campaign in a fast-paced BPO environment. The successful candidate will be responsible for driving team performance, ensuring service delivery meets client SLAs, and maintaining high levels of quality and compliance.

Minimum Requirements

  • Minimum 2 years' Call Centre experience (Insurance industry preferred)
  • Minimum 1 year Team Leader / Supervisory experience in a Call Centre or BPO environment
  • Grade 12 / Matric
  • Clear criminal record
  • Strong leadership and people management skills
  • Strong reporting and administrative skills
  • Computer literate (MS Excel, CRM systems, Workforce systems advantageous)
  • Willingness to work shifts, wee...

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