Job Description
Role: Team Leader (Customer Service /Technical Support / Retentions and Billing)
Location: Kingsmead
Times: Full-Time (45 hours per week)
Shifts: Monday to Sunday (8am – 8pm) on a rotational basis, including weekends and bank holidays
Job Summary
We are a people orientated business that provides outsourced contact centre solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.
Job Purpose:
As a Team Leader, you will play a key role in leading and motivating a team of Customer Service Executives to deliver exceptional service and support. You will drive performance, coach your team for success, and ensure that every customer interactio...
Location: Kingsmead
Times: Full-Time (45 hours per week)
Shifts: Monday to Sunday (8am – 8pm) on a rotational basis, including weekends and bank holidays
Job Summary
We are a people orientated business that provides outsourced contact centre solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.
Job Purpose:
As a Team Leader, you will play a key role in leading and motivating a team of Customer Service Executives to deliver exceptional service and support. You will drive performance, coach your team for success, and ensure that every customer interactio...
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