Job Description
Are you an experienced Contact Centre Team Leader with a strong background in campaign management, back-office, and ticketing operations, ideally within a BPO environment?
If you're comfortable leading teams in fast-paced, service-driven settings and want to make a real impact within healthcare and patient support, we'd love to hear from you.
HRS: This role will operate between 9AM-7PM (Eastern Time 4PM-2AM) with 2 weekends per month (days off in the week to compensate).
As a Contact Centre Team Leader / Campaign Manager, you'll be responsible for leading and managing campaigns across back-office and ticketing functions, ensuring high standards of service delivery within a healthcare and patient support environment.
You'll play a key role in driving performance, supporting your team, and working closely with stakeholders to deliver positive outcomes for patients and customers alike.
Key Responsibilities
Lead, coach, and manage a team within a contact centre environmen...
If you're comfortable leading teams in fast-paced, service-driven settings and want to make a real impact within healthcare and patient support, we'd love to hear from you.
HRS: This role will operate between 9AM-7PM (Eastern Time 4PM-2AM) with 2 weekends per month (days off in the week to compensate).
As a Contact Centre Team Leader / Campaign Manager, you'll be responsible for leading and managing campaigns across back-office and ticketing functions, ensuring high standards of service delivery within a healthcare and patient support environment.
You'll play a key role in driving performance, supporting your team, and working closely with stakeholders to deliver positive outcomes for patients and customers alike.
Key Responsibilities
Lead, coach, and manage a team within a contact centre environmen...
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