Job Description

Job Responsibilities:

  • Create an inspiring team environment with an open communication culture; Motivate team members; Encourage creativity and risk-taking
  • Managing a team, set clear team goals; Monitor team performance and report on metrics; Recognize high performance and reward accomplishments
  • Delegate tasks and set deadlines; Oversee day-to-day operation
  • Discover training needs and provide coaching
  • Listen to team members feedback and resolve any issues or conflicts
  • Coaching, counseling, providing feedback, handling disciplinary issues and providing positive recognition
  • Ensuring each employee meets his or her required goals including intraday schedule adherence, attendance, call center metrics, policy/handbook adherence, conduct and performance
  • Writing employee performance evaluations, delivering annual merit reviews, updating employee journals daily and performing other administrative tasks as assign...

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