Team Leader: Fraud Operations

Requirements 

• A relevant degree, diploma, or professional certifications, or completed training courses in Fraud Risk Management.
• A minimum of 2–3 years’ experience in fraud prevention, detection, and investigation; experience in a leadership role is advantageous.
• Experience in people management experience, including overseeing teams working in shifts.
• Strong leadership and management skills, with a proven track record in team development, coaching, and mentoring.
• In-depth knowledge of fraud prevention and detection strategies, relevant laws, regulations, and industry standards.
• Solid understanding of payment systems, digital and online banking products.
• Experience with card and merchant payment systems, including eCommerce.
• Skilled in handling customer and/or merchant complaints, and engaging with industry stakeholders and regulators.

Responsibilities  ...