Job Description

Team Leader EMEA CSC

Poste

The Client Service Team Leader at Christian Dior Couture, reporting to the Service Manager, is responsible for leading and developing a high-performing client service team within the Client Services Center (west of Paris). This role involves setting selling objectives, aligning team efforts with sales goals, maximizing service revenue, and ensuring best-in-class client satisfaction by providing coaching, guidance, and support to representatives. The Team Leader ensures service aligns with DIOR brand values and a customer-first mindset, encompassing all aspects of client interaction and team development.

Missions

Team Management and Development:

  • Lead, manage, and develop a team of client service advisors, setting performance expectations and providing regular feedback.

  • Conduct regular coaching and training sessions to enhance advisors' skills in dealing with c...

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