Team Leader - Durban - South Africa

The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring we offer the best service to all our customers.

Key Responsibilities

• Deliver success against KPI targets and plans, through effective management of people.
• Create a positive learning environment that empowers and develops team members.
• Be a role model who participates in achieving the wider contact centre overall objectives to allow a first class Sales environment.
• Gather information to analyse problems and generate solutions by taking the initiative beyond the job remit, identifying areas for improvement with a client‑facing attitude.
• Understand the business by being aware of the business strategy, products, services, and organisational structure.
• Understand the wider implications around team engagement and how it links to the focus on reducing attrition and absenteeism.
• Organise and pla...