Job Description
Job Description
Under general supervision, evaluates and processes basic Lennox Industries customer email and online inquiries for price, availability, order placement and return goods authorizations. Responsible for the day-to-day operations of a team of representatives that handles customer service inquiries and problems The supervisor must take charge of the day-to-day application of organizational policies and procedures and serve as a liaison with key customers to resolve problems and discrepancies. Plan, direct, supervise and evaluate work flow. Direct and coordinate staff involved in a variety of activities, such as order processing, consumer relations, sales support, reviewing warranty claims and problems, processing customer returns and exchanges and expediting service and repairs. Coordinate work activities to achieve the volume expected to meet operational requirements. Reco...
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