Job Description
* Lead a customer service team that supports over 100 million park visits each year.
* Drive service improvements and shape the future of Parks Victoria's customer experience.
* Ongoing leadership opportunity based in Morwell with genuine statewide impact.
About the role
The Customer Service Team Leader oversees Parks Victoria's Morwell-based customer service operations, ensuring customers receive accurate, timely, and professional responses across digital, phone, and email channels.
The role manages booking systems, enquiries, complaints, and outgoing public information, while driving improvements in processes, systems, and training. By strengthening customer experiences and service quality, the position plays a key role in enhancing Parks Victoria's reputation and commitment to accessible, reliable service.
The role is critical to the success of Parks Victoria, as the organisation undergoes significant transformation, getting ‘back to basics' to improve its ...
* Drive service improvements and shape the future of Parks Victoria's customer experience.
* Ongoing leadership opportunity based in Morwell with genuine statewide impact.
About the role
The Customer Service Team Leader oversees Parks Victoria's Morwell-based customer service operations, ensuring customers receive accurate, timely, and professional responses across digital, phone, and email channels.
The role manages booking systems, enquiries, complaints, and outgoing public information, while driving improvements in processes, systems, and training. By strengthening customer experiences and service quality, the position plays a key role in enhancing Parks Victoria's reputation and commitment to accessible, reliable service.
The role is critical to the success of Parks Victoria, as the organisation undergoes significant transformation, getting ‘back to basics' to improve its ...
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