Job Description

Job Description

  • Answering customer inquiries by telephone and e-mail and support Sales, Labs and Project Management in the customer communication
  • Initiating lab cost estimations, monitoring deadlines and follow-up as base for quotations
  • Preparation and sending of quotations and order confirmations including follow-up communication with customers
  • Arranging prepayments, invoices and credit notes for laboratory testing, marketability, production monitoring, document deposits and routine inspections.
  • Maintenance of ERP data including customer, contact and product data
  • Contribute to continues improvement of process flows and interfaces between the different functions and support the development of the ERP-System
  • Sending test reports and certificates to clients
  • Working closely with Sales Executives in the inquiry and quotation phase
  • Providing active support to Sales, Marketing, Certification, Labs, Projec...

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