Team Leader- Customer Service

We're the UK’s leading business telephony and cloud communications provider. 

Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.

Join our Team as a Team Leader- Customer Service

Location: Gurgaon

Role Purpose
To lead and manage daily customer support operations, ensuring efficient handling of requests, high-quality service delivery, and consistent achievement of SLAs. The role focuses on team leadership, incident ownership, and continuous improvement, while acting as a subject matter expert for complex customer issues, particularly in billing and invoicing.

Key Responsibilities

Operational Management

• Oversee daily management, triage, and allocation of customer support requests to ensure efficient workflow.

• Monitor team performance to ensure...