Team Leader Content Moderation

Lead a team that keeps the internet safe

Are you an experienced Content Moderator ready to take the next step into leadership? Do you enjoy coaching teams, improving performance, and making impactful decisions in digital environments?

We are looking for a Team Leader / Supervisor / Content Moderation Lead to join our Trust & Safety operations in Guadalajara, where you will guide a team responsible for maintaining safe, high-quality online platforms for users worldwide.

What you’ll do

• Lead, coach, and support a team of Content Moderators / Content Analysts / Trust & Safety Specialists

• Monitor performance based on KPIs, SLAs, and quality metrics

• Provide regular feedback, coaching, and development plans for team members

• Ensure correct application of community guidelines and content policies

• Manage escalations, complex cas...