Job Description
What will be my core responsibilities?
To support the Head Service Delivery and supervise efficient running of Service Delivery Teams. Providing excellent customer service and support to our clients, Account Managers, and our supply chain partners. Focusing on the daily management of the Service Delivery Team’s performance and delivering or exceeding our customer SLA’s, KPIs along with set targets and objectives.
* Accountable for the effective supervision your Service Delivery Team, ensuring calls are answered, calls logged accurately and promptly within timescale set, that all information held within our internal CAFM system is correct, procedures are written and that the processes are followed.
* Conduct regular call monitoring to assess quality and provide feedback and coaching
* Analyse call handling performance and productivity and take action to resolve any issues.
* Ensure you’re your team are meeting / exceeding contract requirements,...
To support the Head Service Delivery and supervise efficient running of Service Delivery Teams. Providing excellent customer service and support to our clients, Account Managers, and our supply chain partners. Focusing on the daily management of the Service Delivery Team’s performance and delivering or exceeding our customer SLA’s, KPIs along with set targets and objectives.
* Accountable for the effective supervision your Service Delivery Team, ensuring calls are answered, calls logged accurately and promptly within timescale set, that all information held within our internal CAFM system is correct, procedures are written and that the processes are followed.
* Conduct regular call monitoring to assess quality and provide feedback and coaching
* Analyse call handling performance and productivity and take action to resolve any issues.
* Ensure you’re your team are meeting / exceeding contract requirements,...
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