Job Description

Team Leader – E-commerce (L1 Support)
Experience:
Minimum 1 year of Team Leader experience (mandatory).
Salary:
CTC: ₹28,000–₹29,000 per month.
Expected In-hand: Approximately ₹24,000–₹25,000 per month (depending on deductions).

Qualification:
  • Graduate or Undergraduate 
  • Preferred Candidate Profile (Priority Order):
  • Candidates who have previously worked with Flipkart (highest preference).
  • Candidates with Team Leader experience in e-commerce companies such as Amazon, Paytm, Meesho, Myntra, LimeRoad, etc.
  • Other Team Leaders with relevant customer support/team management experience.

Key Skills Required:
  • Minimum 1 year of team handling experience.
  • Ability to manage attrition, shrinkage, CSAT, and quality metrics.
  • Experience conducting one-on-one coaching and performance reviews.<...

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