Team Leader | Bohol

Team Leader Responsibilities

What does a Team Leader do? Imagine yourself working to provide the best customer experience for clients through your team. You must drive the performance of your teammates, coach and manage them, and act as a bridge between your teammates and other departments.

• Manage day‑to‑day planning and operations of your team;
• Ensure each teammate delivers on Service Level Agreements (SLAs) and achieves Key Performance Indicators (KPIs);
• Organize and handle the team and ensure everyone adheres to schedules;
• Train and help develop your team through huddles and coaching sessions;
• Evaluate strengths and weaknesses of teammates;
• Offer solutions for team growth and development;
• Create performance reports and document client feedback;
• Manage issues that may arise, including HR‑related ones;
• Think creatively for solutions;
• Act as liaison between ma...