TEAM LEADER

Key Responsibilities:

• Provide timely and effective technical support for products and systems.
• Troubleshoot and resolve hardware and software issues related to the product.
• Install and implement new programs and applications.
• Perform OS upgrades, hardware upgrades, data backup, and data recovery activities.
• Analyze customer issues, identify root causes, and implement appropriate solutions.
• Maintain proactive and professional customer communication throughout the support lifecycle.
• Develop strong product knowledge to deliver accurate support and stay updated on product changes and enhancements.
• Manage escalations by coordinating with internal teams and ensuring timely resolution.
• Collect customer feedback to h...