Job Description
Your main responsibilities
Role purpose / targets:
Responsible for overseeing daily operations, ensuring the timely completion of tasks, achieving productivity and quality targets and driving continuous process improvements. Performance will be measured based on timely and successful service delivery in accordance with SLAs, as well as quality, efficiency and team satisfaction metrics. The role requires strong leadership capabilities, operational excellence, a focus on team development and a customer-centric mindset. Key Responsibilities:
Monitor daily work allocations to ensure timely task completion while maintaining high levels of accuracy and quality.Review and manage productivity and quality reports, initiating corrective actions as necessary to meet performance standards.Collaborate with cross-functional teams and stakeholders to address operational challenges and drive tra...
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