Job Description

Job Description

  • Maintain full understanding across all AXA products and services, markettrends,opportunities andcompetitive

  • Ensureagents adherencetothesetKPIsand

  • Guarantee that each agent pursues all their assigned leadsandreferralsthroughefficienttime

  • Receive feedback from agents for all customer facing appointments

  • Set objectives for each agent while providing year-round

  • Resolveescalatedcustomer

  • Analyze sales statistics and generate reports to the line manager that can beusedfor

  • Record, store and retrieve both hard and soft customer information, makesuggestions for improving products, services, sales policy and strategy, complywithall relevantlegislation and codesof

  • Researchcustomerfilestoidentifypotentialcrosssales

  • Perform regular meetings and follow up with the assigned team of agents.

  • Contribute to the customer service satisfaction with t...

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