Team Lead (Vigo)

Customer Support Team Leader (Night Shift, Dutch)

La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.

• Hybrid in Malta (Relocation package provided)
• Salary: €35-40k (DOE) + Night shift allowance + Bonus
• Great benefits with an opportunity to work with a mature and well-known brand

An established online gaming business is looking to hire a Customer Support Team Leader to oversee evening operations and lead a team of customer support professionals. This is a hands‑on leadership role focused on team performance, service delivery, and ensuring a consistently high‑quality customer experience across multiple support channels.

Responsibilities

• Lead, coach, and develop a team of Customer Experience Agents.
• Monitor service levels, response times, and customer satisfaction metrics.
• Manage workload distribution across customer support c...