Job Description

Time Type:

Full Time

Job Overview: 


The team lead must be well verse in the process, versatile, motivated, a strong communicator, and a collaborator. This individual ensures that the customer's agreed service levels are being achieved. Constantly looks for ways to improve the process and establishes a good relationship with the customer stakeholders.


Specific Tasks and Responsibilities: 

  • Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs

  • Documenting and monitoring internal controls in support of auditing team

  • Contributing to continuous improvement initiatives to optimize service quality.

  • Accountable for people management (selection, training, appraisal, retention, and development)

  • Ensure compliance with all group, business unit and local standards, policies, and procedures.

  • Identifies and i...

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